Central phone number
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+49 371 2371-0


Central fax number
Feel free to contact us!

+49 371 2371-150


Support hotline
We answer your questions

+49 371 2371-250

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SIGMA competencies for your company processes

We analyze and optimize your business processes so that you can meet future challenges. We support you in product development and are a competent partner for IT infrastructure, software and mobile apps as well as the ERP systems Infor LN and SAP Business One.

We have been providing our customers and partners with competent support since 1990. Benefit from our expert knowledge and our agile way of working. We support you in analysis, project management and pass on our knowledge to your employees in workshops.

Process improvements

Explanation

With the help of modern AutoID and RFID technologies, continuous product tracking and evaluation of process data throughout the entire manufacturing process is possible.

The communication and control between machine and product becomes feasible. This results in lean production - paving the way to an intelligent factory.

Standardized practical applications

Advantages of the system

  • Greater transparency in the production process
  • Avoidance of overproduction and waste
  • Digital documentation of the process data as well as their evaluation, for example in terms of CIP.
  • Position detection
  • Higher degree of automation

Explanation

The digitalisation of warehouse and logistics enables a continuous flow of information, supports the logistical decision making process by providing data and increases transparency within the value chain. The smart company is born.

Standardized practical applications

Advantages of the system

  • Faster response to unplanned events
  • Decreasing error rate due to constant information flow
  • Savings potential through efficient resource management

Explanation

The intelligent company requires short reaction times within the value chain. Analyses of generated data form the basis for fast decision-making. The ERP system also plays a central role, as it coordinates the business processes and structures and stabilizes the use and integration of all data.

Data and information is exchanged between different installations within a site or at different locations. Production and logistics processes between suppliers or parts of a company are simplified.

Application Cases

Advantages of the system

  • Reduction of isolated applications by designing integrated processes across software boundaries
  • Avoidance of inconsistency in data storage and thus reduction of the error rate
  • Connecting the RFID world with the business software landscape
  • Creation of analysis possibilities - Big Data becomes Smart Data

Explanation

A strong and secure IT is the backbone of your data and enables a continuous flow of information between different installations within your company and beyond.
Practical applications

Advantages

  • Protection of critical operational processes through high availability of IT
  • Maximizing the protection of data against loss or unauthorized access

Explanation

If products are extended with embedded systems, smart products are created and thus form the basis of Industry 4.0. Do you have your own product development or electronics production in-house? Then we are at your disposal with our embedded competence.

Practical applications

SIGMA Bot IconSIGMA bot

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

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