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+49 371 2371-0

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+49 371 2371-150

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+49 371 2371-250

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About us

About our company SIGMA Chemnitz

SIGMA Gesellschaft für Systementwicklung u. Datenverarb. mbH is an IT service provider operating on the market since 1990, which can cover all areas of business software, hardware and automation landscape. Our employees are highly qualified, motivated and can refer to relevant references.

SIGMA Chemnitz Head Quarter

Business areas

RFID forklift

Recognition, Identification, Control - We offer and supply AutoID and RFID solutions for production, logistics and supply chain. You will find an overview of our products, solutions and services on this overview page.

Embedded solutions

From the idea to the success - we offer you solutions and services for Windows Embedded, Embedded Linux and Android. Whether you have your own idea or want to improve your existing applications. We are happy to advise you and find the best solution for you. An overview of references, services and competencies can be found on this overview page.

IT infrastructures products

Hardware and software from a single source - we help you optimize your business processes and create an efficient IT infrastructure. All solutions and services from this business area can be found on this overview page.

ERP system

Solutions for Software, Consulting and Development - Since 1990, we have been offering our customers a broad spectrum of professional services related to information technology, management and organization. You can find an overview of this business area on this overview page.

SAP Business One

Through our subsidiary SIGMA Software and Consulting GmbH, we provide solutions for the SAP mid-market software SAP Business One. You can find all information on the website www.business-one-consulting.de

Shape the digitization!

By combining hardware, software, AutoID and RFID solutions, embedded systems and the appropriate middleware as a data disk your intelligent company is created. We will show you how you can improve your processes and thus exploit the potentials of digitized production, logistics and supply chain.

Contact persons
Grit Freitag
Grit FreitagManaging director+49 371 2371-0Send a mail

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Frank Pyritz
Frank PyritzManaging director+49 371 2371-0Send a mail

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SIGMA Group – your IT partner

The companies of the SIGMA Group are your service providers for servers, storage, IT security, RFID and AutoID solutions, ERP, BI and web services as well as for embedded development with Windows Embedded, Embedded Linux and Android.

SIGMA Group – Shape the digital transformation!

Digital transformation means the change of existing business models by optimizing the business processes and intensive use of information and communication technologies. We at the SIGMA Group help you to digitize your processes in production, warehouse, logistics and supply chain.

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SIGMA Bot IconSIGMA bot

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

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