Central phone number
Feel free to contact us!

+49 371 2371-0


Central fax number
Feel free to contact us!

+49 371 2371-150


Support hotline
We answer your questions

+49 371 2371-250

Send an email

Software / ERP / MES

Integration of third-party systems

Solution to replace interfaces & integrate third-party systems

We are Infor LN Certified Partner and design solutions for you to manage the data exchange between your ERP system and different third-party applications. Infor LN has already offered a wide range of functionalities as a standard for companies in the manufacturing industry.

Business processes are very complex, and so is the related specialized software, such as PDM (Product Data Management), CRM (Customer Relationship Management) or QM & QS (Quality Management & Quality Assurance). For this reason, secure collaboration or communication is also needed via modern interfaces between the third-party systems and their ERP.

We provide the connection or exchange by means of individually customized web services, via Infor LN’s own middleware Infor ION or our own design, the RFID Middleware GRAIDWARE ®, as well as for legacy systems via XML Client.

Design of web services

These services are responsible for data exchange and process integration in real time and, at the same time, execute predefined tasks in the business logics. In addition to the configuration of a wide number of existing standardized web services to link to specific systems, we also manage for you individual integration and connection with other software from or to the ERP system.

 

Integration of applications via ION Middleware

Using the innovative Intelligent Open Network (ION) of Infor, it is possible to link software applications by Infor and other providers. We help you to connect very different systems to link and monitor the business processes between software, equipment, and employees in a single unified architecture.

 

Integration via RFID Middleware

Your company’s software environment is connected to the RFID world via the intelligent AutoID / RFID Middleware GRAIDWARE ®.

We assist you in cross-linking and connecting different systems, so that nothing gets in the way of unhindered information exchange between RFID applications and commercial software in real time.

Integration via SIGMA File Interface

You can importany type of text files, such as from external book-keeping software or accounting systems, into the Infor LN ERP system via the SIGMA File Interface to generate open items for customer’s accounts and creditors. Thanks to job-capable data import, time-consuming manual input of accounting results is unnecessary.

With the SIGMA file interface, you can configure on your own, among other things, fields, paths, file names and suffixes, as well as date formats via the user-friendly backend. Using the interface provided by SIGMA, it is also possible to recode fields, as well as to map them, or to combine several fields. A log provides an in-depth history of imported data with success or error messages and makes it possible to correct faulty data directly in Infor LN.

Thomas Heinke - Vertriebsleiter
SIGMA Bot IconSIGMA bot
SAP Business One

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

SIGMA Bot Icon

Hello, I'm the SIGMA Question Bot, and I'd be happy to answer your questions about SAP Business One.

Contact us
Topic
I am the
SIGMA Question Bot.
I can help you at lightning speed.