Central phone number
Feel free to contact us!

+49 371 2371-0


Central fax number
Feel free to contact us!

+49 371 2371-150


Support hotline
We answer your questions

+49 371 2371-250

Send an email

AutoID / RFID
JTJ Sonneborn Industry GmbH / VELUX Group

Reference video VELUX

Today, manufacturing companies must react adequately to customer requirements.

Flexibility, a high number of product variants, production in batch size 1 and, last but not least, the prevailing lack of skilled workers pose great challenges to the traditional way of working with production and order papers. The logical consequence is the digitalization of processes and paperless production. This is made possible by UHF RFID technology and the RFID middleware GRAIDWARE LOS, which is in use in the final assembly of the VELUX plant JTJ Sonneborn Industrie GmbH.

Here, window frames and sashes are fitted with RFID transponders ( tags ) and can thus be identified throughout the entire assembly process with the help of RFID readers and tracked right up to the goods issue. Papers no longer exist here. The intelligent system provides each worker with the relevant information depending on the product ( variant ) for each workstation.

Here you can learn more about the RFID middleware GRAIDWARE LOS.

The trade magazine RFID im Blick reported about our RFID solution at VELUX.
Read the article here.

GRADIWARE LOS - an AutoID / RFID software for paperless production
Our customer says so
In the last 2 years we have changed our production from a pure mass production to a single part production ... Production papers can no longer be traded in this environment. With RFID technology and SIGMA as a competent partner, we have found a technology that meets our requirements in this area and which we will roll out in other production areas in the next few years.
Download reference report
Download reference report as pdf file
Just talk to us!
We would be pleased to present solutions for your industry and your processes.
Talk to the specialists for medium-sized businesses.
SIGMA Bot IconSIGMA bot

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

SIGMA Bot Icon

Hello, I'm the SIGMA Question Bot, and I'd be happy to answer your questions about out IT solutions.

Contact us
Topic
I am the
SIGMA Question Bot.
I can help you at lightning speed.