Central phone number
Feel free to contact us!

+49 371 2371-0


Central fax number
Feel free to contact us!

+49 371 2371-150


Support hotline
We answer your questions

+49 371 2371-250

Send an email

SAP
Medizintechnik Werder

Contract announcement Medizintechnik Werder

Challenge & Goals

As a previous SAGE user (initially SAGE Classic Line, lastly SAGE 50), Medical Technology Werder could no longer see any significant added value in the system they were using. Being on a growth course, the company was looking for a modern and integrated ERP system to replace their existing system and fulfil all essential requirements. Especially through the logistics optimising solution, SIGMA Mobile Warehouse Management, Medical Technology Werder was drawn to SAP Business One as an ERP system and SIGMA as a provider.  The connection of a web shop, which is essential for a growing company, as well as mobile access via app for field staff also convinced the trade and service company of SIGMA's services.

The solution - SAP Business One

The use of SAP Business One offers Werder Medical Technology various added values. The possibility of storage location management and the support of the performance booster SIGMA Mobile Warehouse Management improve the clarity in the areas of warehouse and logistics. Furthermore, the shipping process can be optimised by connecting the shipping service provider using the SIGMA Digital Packing Table performance booster. Activities created in SAP Business One support users in tracking quotations. This provides an overview of open quotations, orders as well as any backorders. Maintenance contracts and service calls can be managed and controlled by using an alarm function. Reports and analyses for your financial planning make it easier to stay informed about your business and to make well-informed decisions based on real-time data. Medizintechnik Werder decided to use the SAP HANA in-memory database, which allows faster access to reporting and analyses. The direct connection to a TAPI-capable telephone system via the SIGMA CTI add-on enables incoming telephone numbers to be verified with business partner data in SAP Business One and the customer profile to be called up, e.g. for immediate creation of activities.

This is what our customer says
"We made a conscious decision to switch from SAGE to SAP Business One and are looking forward to new possibilities that the new ERP system with SIGMA's logistics solutions will provide us with."
About the client

The long-established company, based in the Berlin area, specialises in innovative medical products and services that enable users to work efficiently and cost-effectively. The company's focus is on the areas of hospitals, emergency services and medical practices. In addition, Medizintechnik Werder also offers services for the care sector as well as for other medical users.

Link to our client

Talk to us!
We will be happy to provide solutions for your industry and your processes.
Talk to the specialists for SMEs.
SIGMA Bot IconSIGMA bot

Welcome to the SIGMA Chatbot!

Thank you for using our chatbot. Our chatbot is here to answer your questions and provide solutions. Here are some instructions for use:

1. Asking questions

Pose your question directly in the chat window. Our chatbot utilizes comprehensive data knowledge derived from one of our internal databases and text documents containing marketing information about products and services of the SIGMA Group, enabling the chatbot to provide you with detailed answers

2. Providing feedback

After the chatbot has responded, you have the option to rate the answer. This helps us understand how well the chatbot responds to different inquiries. Provide feedback on whether the answer was helpful or not.

3. Contacting the sales team

If the chatbot cannot provide a satisfactory answer, you have the option to send a request directly to our sales team from the chatbot window. We will assist you personally.

4. Email forwarding

If you wish to end the conversation with the chatbot or receive information via email, the chatbot offers the option to forward the conversation via email. Simply click "Send answer via email," enter your email address, and a few seconds later, the conversation with our SIGMA chatbot will be forwarded to your email address.

5. Chatbot optimization

We value your feedback! Ratings help us continuously improve and optimize the chatbot. Let us know what you like and where we can further improve. Feel free to send your feedback via email as well - marketing@sigma-chemnitz.de.

Thank you for using our chatbot. We hope it can effectively assist you with your concerns. If you have any further questions, we are here to help.

Privacy Information for Users of Our SIGMA Question Bot (Privacy Policy)

Use of Chatbot

(1) This website uses a chatbot developed exclusively by us. The chatbot is a software-based dialog system that enables text- or voice-based communication with a technical system.
The chatbot operates on the RAG (Retrieval-Augmented Generation) approach, retrieving data from a database to answer questions as accurately as possible. These data, along with the user’s question, are sent to the language models of OpenAI, Inc. without transmitting any personal information about the user. The models attempt to answer the question using the provided data and return the response. The data are sourced from one of our internal databases, comprising text documents with marketing information about products and services of the SIGMA Group.

(2) The following data are processed: session ID for user requests, the time of the request, the request itself, the chatbot’s response, the topic, and the language.

(3) We process this data to analyze the productivity of our chatbot and to continuously improve it. This includes the following purposes:

  • Chatbot performance optimization: We collect and analyze interactions with the chatbot to evaluate its efficiency and performance. This includes, for example, questions the chatbot could not answer, repeated inquiries on specific topics, and similar issues.
  • Enhancing the user experience: We use data to improve the user experience. This includes analyzing user feedback to make adjustments and expansions to the chatbot to better meet your needs.
  • Error detection and resolution: The data allow us to detect errors and issues in real time, enabling faster resolution and updates to the chatbot.
  • Statistical evaluations: We generate aggregated, anonymized statistical reports on chatbot usage. These reports contain no personal information and serve to analyze trends and patterns.

The legal basis is Article 6(1) Sentence 1 lit. f GDPR.

SIGMA Bot Icon

Hello, I'm the SIGMA Question Bot, and I'd be happy to answer your questions about out IT solutions.

Contact us
Topic
I am the
SIGMA Question Bot.
I can help you at lightning speed.