Is your IT system administrator or IT manager going to be unavailable for a specific duration due to vacation or illness?
No need to be concerned! We manage your IT infrastructure with dependability and expertise.
Bridge the gap created by your IT personnel's absence with proficient IT coverage. Whether it's for a vacation replacement or during an illness, we ensure that essential business processes are supervised and ready for intervention if required.
Commercial arrangements can be accommodated through fixed hourly allocations, IT support contracts, or a billing structure.
- Comprehensive IT network support
- Rigorous monitoring of business-critical processes to ensure smooth operations
- Verification of proper backups
- Implementation of updates
- User rights management (adding/removing users)
- Swift troubleshooting in case of incidents
- Collaboratively, we undertake a thorough analysis of your current IT infrastructure and network, allowing us to tailor our approach to your specific needs. Upon request, we can formalize this with a confidentiality and data protection agreement.
- For monitoring, we utilize Amdosoft B4, a comprehensive IT monitoring software solution (see diagram). This empowers us to swiftly identify any anomalies or deviations from the norm, ensuring a swift response to any potential issues. For more details, you can access our informational document (pdf in German).
- Should an intervention be required, such as during incidents, update installations, or service restarts, we can execute these tasks via remote access or, if necessary, on-site at your premises.
"Already since 2019, SIGMA Systemhaus Chemnitz has taken over IT representation for our company to ensure trouble-free, reliable IT operations during my absence. I know that the SIGMA team will monitor backups and provide support for our users when needed."
Lars Seidler, IT System Administrator, Energieversorgung Marienberg GmbH
Are you interested in leveraging our expertise and ensuring the safety of your IT during your absence? Feel free to reach out to us!
We're here to provide you with a comprehensive explanation of how IT representation operates and how you can benefit.