IT infrastructures

IT service and IT system support

Fast help in case of support

We are not only the right contact for hardware and software procurement - we also take care of your IT infrastructure. In case of warranty claims, but also after the expiration of the manufacturer's warranty, you can always rely on our competent and certified IT system technicians.

With our expertise and many years of IT experience, we can consult you according to your needs and find solutions individually tailored to your requirements.

Our IT services for you

IT system support

We offer you competent and reliable IT system support, e.g. an individual IT service contract or the use of IT monitoring software that actively monitors your IT infrastructure.

 

Types of IT system care / IT support

  • phone Support
  • ticket system
  • remote support
  • IT monitoring
  • on-site support of your IT systems

    Services

    • vacation representation of your IT administrator or other system relevant IT employees
    • illness representation of the IT administrator or other system relevant IT employees
    • software maintenance service
    • review and monitoring of your server infrastructure and operating software
    • monitoring and checking your update security and correct backup
    • IT network support
    • continuous documentation maintenance
    • IT training and IT workshops
    • and much more

      Example of an IT system support

      Individual contract conditions:

      • individual number of hours according to requirements
      • unused hours can be carried over to the next month until the end of the year
      • IT Monitoring with Dashboard
      • central data storage and central backup

      Get in contact with us! We will be happy to provide you with an individual offer tailored to your needs.

      Warranty processing for Fujitsu hardware

      As Fujitsu SELECT Expert partner we are IT service certified. Our qualified and authorized IT system technicians take over the complete handling of hardware disturbances of your Fujitsu devices such as clients ( PC, notebooks, or worksations ), Primergy servers and Eternus storage stystems.

      Would you like to report a Fujitsu warranty case and take advantage of our IT service? Then all we need from you is the serial number and a short description of the error. Please send both to technik(at)sigma-chemnitz.de.

      We will take care of a speedy warranty processing. Further we make sure that you receive a replacement for your defective device or component as soon as possible or that your hardware is repaired professionally.

      Software Maintenance Service

      Our software maintenance service offers a regular check of your IT systems for available security updates and version updates.

      Examples of firmware maintenance and security & version update checks:

      • Server, Storage
      • SOPHOS Firewall
      • REDDOXX
      • Exchange Server
      • ESET Antivirus
      • Veeam backup software and virtualisation software

      Depending on the agreement, we organize and carry out the necessary software updates independently.

      IT monitoring

      IT is becoming increasingly complex. The main challenges for the provision, operation and maintenance of IT services today are determined by increasing complexity. Thus, the need for scalable automation is becoming ever greater. The solution is an extensive automation of maintenance processes.

      You can find more information about automatic monitoring of your system using IT monitoring on this page or you can download a pdf file here.

      Our product portfolio

      Find out more about our entire product portfolio in our IT infrastructure division.